Your customers are turning to social media for quick answers and support. Oktopost's powerful social customer care solution allows you to engage with them at all times, ensuring that every interaction comes from the right place at the right time.
Bring all of your mentions, comments, and messages into one place to provide efficient customer support, at scale.
View in detail how every customer inquiry was handled - and by whom - to provide the best possible response.
Provide immediate and personalized responses to every customer question or feedback for a better customer experience.
Assign social conversations to relevant team members, ensuring everyone is working together to deliver a seamless customer care.
Tie social care data to any customer relationship management platform for a more complete picture of your customer journeys over time.
Oktopost's Social Customer Care solution is currently in Beta. Contact us to try it out to see how it can help you become a more customer-centric company!Contact Us