Response Management: How to Provide Customer Care and Service Using Oktopost

Are you looking for a way to manage all of your social queries in one place? Our new Social Response Management solution allows you to easily assign, respond, and track all of your social conversations to better understand response rates and handling of social tickets.

On this webinar, we'll be going through this latest feature and emphasizing all of it's capabilities. From incorporating team members, to syncing with Salesforce to give maximum visibility.

Speakers

Shanie Zimerman

Customer Success Manager at Oktopost

Agenda

  • How to assign posts to relevant people in your organization
  • How to give exceptional support on social media
  • How to sync these conversations with Salesforce