Response Management: How to Provide Customer Care and Service Using Oktopost

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Are you looking for a way to manage all of your social queries in one place? Our new Social Response Management solution allows you to easily assign, respond, and track all of your social conversations to better understand response rates and handling of social tickets.

Today, social customer care is more than providing customer support or answering customer questions via social channels like Facebook, LinkedIn, and Twitter. It’s about adapting your service to the digital landscape and catering to audience that is more informed, more tech savvy and more aware of the interactions they have with brands.

Your customers are expecting higly-personalized service 24/7. Social customer care packs proactiveness, authenticity and customer satisfaction into one strategy, ensuring that the people who truly impact your company are going to stay with you, trust you and recommend you to their networks.

In this webinar, we'll be going through Oktopost's latest feature for social care and emphasizing all of its capabilities, from incorporating team members to syncing with Salesforce to give maximum visibility.

Speakers

Shanie Zimerman

Shanie Zimerman

Customer Success Manager at Oktopost

Agenda

  • How to assign posts to relevant people in your organization
  • How to give exceptional support on social media
  • How to sync these conversations with Salesforce