Grand Rapids, Michigan When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
Trusted by global brands in over 50 countries and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.
The VP of Account Management is a key leadership position responsible for overseeing a team of account managers and team leads to drive revenue growth, client retention, and overall client satisfaction. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills.
Key Responsibilities
- Team Leadership: Manage and mentor a team of 2 Team Leads and 11 Account Managers, providing guidance, coaching, and performance feedback.
- Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing accounts.
- Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans.
- Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded.
- Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives.
- Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness.
- Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance.
- Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion.
Qualifications
- Bachelor's Degree in Business or related field; MBA preferred.
- 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role.
- Proven track record of success in driving revenue growth from existing book of business and client retention.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving skills.
- Proficient in CRM and other account management tools.
Key Competencies
- Leadership
- Communication
- Strategic Thinking
- Relationship Building
- Results Orientation
- Problem Solving
Compensation and Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities