Know your customers with social listening

Streamline your B2B marketing communications to deliver a smarter, faster, and more personal customer experience on social media.

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Live Streams

Surface relevant conversations in real-time

Social media can be an overwhelming place. With social listening, you can track relevant keywords, mentions, and competitor pages to stay on top of conversations that impact your brand.

Social streams
Unified Inbox

Scale your customer support

Your customers are turning to social for quick answers. Bring every mention, comment, and direct message – from every profile – into one inbox to ensure timely follow-ups.

Social inbox
Team Collaboration

Make better team decisions

Social media management is a team effort! Assign social conversations to relevant team members, ensuring everyone is working together to provide immediate and personal responses.

Team collaboration
Complete Auditability

Identify opportunities to improve

Manage all inbound and outbound conversations to hold employees responsible for every social interaction. Track who replied, assigned, completed, or left a note on a message.

Audit trail
Advanced Monitoring

Supercharge your social listening

Protect, measure, and optimize the impact of your B2B marketing communication with TalkWalker's advanced social listening and analytics suite.

Social media monitoring
Cta graphic

Your customers are talking. Make sure you’re listening.

Customers have embraced social media as their #1 support channel. You can too with Oktopost’s powerful social listening tools.

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