Social Engagement

Streamline engagement across every channel

Deliver a smarter, faster and more personal customer experience on social and empower your team with the tools to provide better customer care.

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Social Inbox

Engage with your customers where they are

Your prospects and customers are turning to social for quick answers. Bring every mention, comment, and direct message from all networks and profiles into one unified inbox to ensure timely follow-ups.

Social media mention and reply
Streams

Surface relevant conversations in real time

Leverage social intelligence to grow your business and uncover industry insights. Monitor mentions, keywords, customer discussions, competitor pages and more, with our robust social listening capabilities.

Social media streams
Assignments

Collaborate and make better decisions together

Assign social media inquiries to relevant employees and notify your colleagues, without leaving Oktopost, to ensure that your team is working together to provide fast, accurate and personal responses.

Assigning social media messages
Complete Audibility

Identify opportunities to improve your social care

With an audit trail for all inbound and outbound conversations in Oktopost, you get full visibility into every social interaction. Track who replied, assigned, completed or left a note on a message to identify employees responsible for a specific social conversation.

Activity history
Integrations

Integrate Oktopost with your customer service desk

Connect Oktopost to Zendesk, Freshdesk and other customer service platforms to automate ticket creation and quickly assign social conversations to your customer support team, without leaving the platform.

Social media integrations

Beyond social engagement

We offer a range of powerful B2B features that will help your team stay productive, secure and in control.

Messenger Handover

Enable a smooth transition between chatbots and live agents in Facebook Messenger.

Facebook Ads

Manage responses to your Facebook ads and sponsored posts directly from the Inbox.

Reporting

Analyze and report on social assignments to identify gaps and improve your response time.

Media attachments

Send and receive DMs with files, images and other multimedia attachments.

Salesforce Cases

Create Salesforce Cases for every assigned social conversation inside Oktopost.

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