Your prospects and customers are turning to social for quick answers. Bring every mention, comment, and direct message from all networks and profiles into one unified inbox to ensure timely follow-ups.
Leverage social intelligence to grow your business and uncover industry insights. Monitor mentions, keywords, customer discussions, competitor pages and more, with our robust social listening capabilities.
Assign social media inquiries to relevant employees and notify your colleagues, without leaving Oktopost, to ensure that your team is working together to provide fast, accurate and personal responses.
With an audit trail for all inbound and outbound conversations in Oktopost, you get full visibility into every social interaction. Track who replied, assigned, completed or left a note on a message to identify employees responsible for a specific social conversation.
Connect Oktopost to Zendesk, Freshdesk and other customer service platforms to automate ticket creation and quickly assign social conversations to your customer support team, without leaving the platform.
We offer a range of powerful B2B features that will help your team stay productive, secure and in control.
Enable a smooth transition between chatbots and live agents in Facebook Messenger.
Manage responses to your Facebook ads and sponsored posts directly from the Inbox.
Analyze and report on social assignments to identify gaps and improve your response time.
Send and receive DMs with files, images and other multimedia attachments.
Create Salesforce Cases for every assigned social conversation inside Oktopost.