Leveraging social data for better engagement

Radically Transparent Published: September 21, 2022
Leveraging social data for better engagement

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Episode summary

It has been famously said that no lead should ever be left behind.

With less than 25% of leads being sales-ready when they first come in, the question remains: how can we, as marketers, actually know when it’s time for a sales executive to contact them?

In this episode of Radically Transparent, Oktopost veteran and host, Jennifer Gutman, takes on a solo episode to explore the power of social engagement data and how marketers can gain a 360-degree view of their customers using social engagement data.

Hot topics of this episode include:

  • How to leverage social data for better engagement
  • Why integrating social engagement data into your marketing automation platform is a complete game-changer that will earn you a permanent seat at the strategy table
  • How to achieve true attribution using social engagements to improve lead scoring, nurturing, and overall attribution

With customers continuing to adopt new levels of self-sufficiency and proactivity that no longer align with the conventional sales model, marketers need a new playbook.

This episode will help the modern-day digital marketer navigate the muddy waters of the buyer journey and call out where social engagement can play a critical role in increasing engagement.

Meet Jennifer

Jennifer Gutman passionately believes that social media is the anchor of any successful B2B marketing strategy and is currently serving as the Director of Customer Marketing at Oktopost.

She joined the company in 2014 when the team was 5 people strong and has since been transforming the way B2B organizations manage and measure social media.

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Frequently Asked Questions

How can B2B marketers leverage social engagement data for improved lead scoring?

Social engagement data provides a crucial 360-degree view of prospect activity, offering insights into their interests and intent. By integrating this data into your marketing automation platform, you can enhance lead scoring models to identify truly sales-ready leads based on their interactions, not just static demographics.

What are the key benefits of integrating social engagement data into a B2B marketing automation platform?

Integrating social engagement data with your marketing automation platform is a complete game-changer for B2B marketers. It provides a holistic view of customer interactions, enabling more precise lead nurturing, better attribution of marketing efforts, and ultimately earns marketers a permanent seat at the strategy table by demonstrating clear ROI.

How does social engagement data contribute to achieving true attribution in B2B marketing?

True attribution in B2B marketing becomes achievable when social engagement data is factored into the buyer journey. By tracking social interactions from initial engagement to conversion, marketers can accurately connect specific social touchpoints to pipeline influence and revenue, providing a clearer understanding of ROI than traditional methods alone.

How can B2B marketers gain a 360-degree view of their customers using social engagement data?

Social engagement data allows B2B marketers to go beyond traditional firmographic and behavioral data. By observing how prospects interact with content, peers, and industry trends on social platforms, marketers can build a comprehensive, real-time understanding of their needs, challenges, and buyer journey, fostering more relevant and proactive outreach.

What role does social engagement play in identifying sales-ready B2B leads earlier?

Social engagement data is critical for pinpointing when a B2B lead is truly sales-ready. With less than 25% of leads sales-ready initially, monitoring active social interest and specific interactions provides intent signals that indicate a prospect is moving down the funnel, allowing sales teams to engage at the opportune moment.

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Engaging social media content and interaction, illustrating B2B social media marketing tips and insights.