Why great B2B marketing comes down to people and math

Radically Transparent Published: June 30, 2022
Why great B2B marketing comes down to people and math

Keith Messick, CMO of LaunchDarkly, on the Radically Transparent podcast.

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Episode summary

How do you differentiate great marketing from BS?

Digital transformation has fundamentally changed the way both people and organizations operate. Gone are the days when Chief Marketing Officers oversee advertising, lead brand management and take charge of market research. Everything now revolves around digital, social, and mobile. To put it quite bluntly, the role of a CMO is not what it used to be, making it difficult to survive long-term in an organization as a CMO.

Aside from actual marketing, CMO’s have technology, product development, data management, and staffing on their plate. And as Keith Messick, CMO at LaunchDarkly puts it – the one thing keeping him up at night professionally is far from actual marketing, but people and math.

Talking through some of a CMO’s greatest dilemmas, such as how everyone wants the title, but nobody wants the job, the non-existent playbook, and how to spot good marketing versus BS. Keith highlights how a successful CMO can impact an organization both in revenue and growth while implementing the highest levels of innovation.

Hot topics of this episode include:

  • The daily ratio Keith relies on to neither micromanage nor undermanage his team
  • The essentials of codifying a decision-making framework and why it’s important to be transparent about how you make decisions as a leader
  • Good marketing versus BS and the secrets behind achieving continued growth

Meet Keith

Keith is the Chief Marketing Officer (CMO) at LaunchDarkly, the first scalable feature management platform. Previously, he served as the CMO at Dialpad and prior as CMO at Lucidworks. He’s also held senior leadership roles at Topsy (acquired by Apple), Get Satisfaction, and SuccessFactors.

I’ve never met a company that was really good at being something for everyone. You’ve got to be something for someone. – Keith Messick

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Radically Transparent is a podcast geared towards the modern-day B2B marketer. Host Jennifer Gutman and her guests are a mixture of renowned marketing and sales leaders from B2B marketing organizations around the globe.

Each episode shines a light on the inner workings of B2B leadership– including what keeps successful CEOs, CMOs, VPs, and social media teams up at night, professionally. The conversations are real, raw, and authentic, all while revealing to listeners the unfiltered, not-so-known truths of today’s most interesting marketers.

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Frequently Asked Questions

What are the evolving responsibilities of a modern B2B CMO?

The role of a B2B CMO has significantly expanded beyond traditional advertising, brand management, and market research. Modern CMOs now oversee technology, product development, data management, and staffing, reflecting the shift towards digital, social, and mobile-first operations.

How can B2B marketing leaders differentiate truly effective marketing from ineffective strategies?

Effective B2B marketing goes beyond 'BS' by directly impacting an organization's revenue and growth through implementing high levels of innovation. It involves strategic focus, understanding your specific audience, and continuous growth, rather than trying to be 'something for everyone'.

How does a successful B2B CMO directly contribute to organizational revenue and growth?

A successful B2B CMO drives revenue and growth by strategically navigating complex challenges such as people management, data analysis ('math'), and implementing innovative approaches. They focus on targeted strategies that resonate with specific audiences, ensuring marketing efforts translate into tangible business outcomes.

What leadership frameworks help B2B CMOs manage their teams effectively and foster transparency?

Effective B2B marketing leaders utilize frameworks that prevent both micromanagement and undermanagement. Key practices include codifying a clear decision-making framework and maintaining transparency with the team about how decisions are made, fostering trust and clarity within the organization.

Why is a focused niche important for B2B marketing success, according to industry leaders?

Industry leaders emphasize that 'you’ve got to be something for someone,' rather than trying to be everything for everyone. Focusing on a specific niche or target audience allows B2B companies to develop highly relevant marketing strategies, build stronger connections, and achieve more sustainable growth.

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