Oktopost Integrates with TikTok to Scale B2B Social Media Management. Read all about it!

Product Support Specialist

location icon London

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Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). 

We genuinely care about our customers and their goals, and we want each customer to have a great experience using our platform. Alas, every software can have bugs and issues, and how we address them is a critical component of that experience.  

We're looking for a full-stack problem solver who enjoys coding and talking with customers. That person should be able to troubleshoot and solve issues down to the code level and communicate with non-technical users.

As a Product Support Specialist at Oktopost, you will be the technical point of contact for customer issues and a subject matter expert on how the system works for internal stakeholders.

Responsibilities

Requirements

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