Maximizing B2B social: How CBIZ created a winning social selling program

Behind the Post Published: February 20, 2024
Maximizing B2B social: How CBIZ created a winning social selling program

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Episode summary

In this episode, host Alina Dallal sits down with Brittany Otting, the Director of Social Media at CBIZ. With Brittany’s extensive background spanning eight years in various industries, she brings a unique perspective on social media to the table.

Brittany walks us through CBIZ’s successful social selling program, sharing valuable tips on their best practices for training their revenue teams and advocates, how they are measuring their success, and how they are proving that social media influences revenue.

As we know, no two days in social media are the same, and Brittany reveals how they approach their corporate strategy to navigate these changes. Given frequent algorithm updates, she shares how they experiment with different content types to stand out on social, and she doesn’t hold back from revealing her tips for a successful strategy.

Hot topics

  • How to implement a successful social selling strategy
  • Proving the impact of social media on ROI
  • How they leverage algorithm changes to experiment with their corporate strategy

Meet Brittany

Brittany Otting has worked in social for eight years, in a range of different industries. She has been at CBIZ for two and a half years, recently moving into her position as the Director of Social Media. She works directly with CBIZ’s employees to build their personal brands and encourage their engagement in social selling, as well as managing their corporate social strategy.

When she’s not behind the post (pun intended), she’s spending time with her husband and two dogs, Jade and Cardi B. She’s also a giant Kansas City Chiefs fan, a general enthusiast of sports, and a big country music lover.

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Frequently Asked Questions

What are the key steps to implementing a successful B2B social selling strategy?

A successful B2B social selling strategy, as demonstrated by CBIZ, involves comprehensive training for revenue teams and advocates on best practices. This empowers employees to build personal brands and engage in effective social selling, directly contributing to business development and lead generation.

How can B2B companies effectively measure the ROI of their social media and social selling initiatives?

B2B companies can measure ROI by tracking specific metrics that demonstrate social media's influence on revenue. CBIZ's approach involves robust measurement systems to prove the direct impact of their social selling program on financial outcomes and overall business success, moving beyond vanity metrics.

How do B2B companies adapt their corporate social media strategy to navigate frequent algorithm updates?

Adapting to algorithm updates requires a flexible corporate strategy that includes continuous experimentation with different content types and formats. As shown by CBIZ, this proactive approach allows B2B companies to maintain visibility, optimize engagement, and ensure their strategy remains effective despite platform changes.

What role does employee advocacy play in a successful B2B social selling program?

Employee advocacy is crucial for B2B social selling, as it empowers employees to build strong personal brands and become credible industry voices. By providing training and encouraging direct engagement, companies like CBIZ leverage their workforce to expand reach, enhance trust, and influence revenue.

What strategies can B2B businesses use to create engaging content that stands out on social media?

To create engaging content that stands out on social media, B2B businesses should continuously experiment with diverse content types and formats. CBIZ's strategy emphasizes adapting content to align with corporate goals, leveraging insights from algorithm changes, and focusing on valuable, industry-relevant narratives to optimize for maximum engagement and reach.

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Engaging social media content and interaction, illustrating B2B social media marketing tips and insights.