Employee advocacy: should gamification include rewards?

Radically Transparent Published: August 24, 2022
Employee advocacy: should gamification include rewards?

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Episode summary

When it comes to employee advocacy, should gamification include rewards when employees share your content?

It’s one of the hottest debates taking place between employee advocacy leaders around the globe.

On one hand, we know that incentives go a long way towards increasing employee morale and engagement in the program. Many organizations offer incredible monetary rewards from flights to exotic locations to gift cards and vacation get-aways.

However, as Yara Malalane, Customer Success Manager at Oktopost explains, rewards shouldn’t come at the expense of helping employees understand the power of becoming a thought leader in their industry– and why the program is being rolled out in the first place.

While rewards are nice, it can also be a challenge to find a reward that will be a one-size-fits-all reward to motivate all advocates. So how SHOULD you incentivize?

Hot topics of this episode include:

  • The great debate of all employee advocacy programs: to reward or not reward employees for participating in the program?
  • If you decide to gamify and reward, how to incentivize it and the benefits that go along with it
  • Popular tactics to gamify an advocacy program– and what marketing leaders should consider before deciding to reward employees

Meet Yara

Yara Malalane is an experienced advisor to B2B businesses in social strategy, employee advocacy, and the true ROI of social.

Currently serving as a Customer Success Manager at Oktopost, Yara is passionate about the use of SaaS solutions in order to enhance operational efficiency, insightful decision-making, and increase customer delight, with a focus on Martech and social media management.

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Frequently Asked Questions

Is rewarding employees essential for successful B2B employee advocacy programs?

While incentives can significantly boost initial engagement and morale in employee advocacy programs, they shouldn't overshadow the primary goal: empowering employees to become authentic thought leaders in their industry. The focus, as highlighted by Oktopost's Yara Malalane, should be on the strategic value of employee participation rather than just transactional rewards.

What are effective strategies for incentivizing B2B employee advocacy beyond monetary rewards?

Effective incentivization in B2B employee advocacy involves aligning rewards with the program's deeper purpose of professional development and thought leadership. Marketing leaders should consider diverse tactics that motivate employees by demonstrating the personal and professional benefits of becoming an industry voice, rather than relying solely on one-size-fits-all monetary incentives.

How can B2B companies ensure employee advocacy fosters thought leadership, not just content sharing?

To foster genuine thought leadership, B2B companies should emphasize educating employees on the power of building their personal brand and the strategic value of the program. Rewards, if offered, should reinforce this understanding and support employees in developing their expertise, rather than solely incentivizing the act of sharing content.

What considerations should B2B marketing leaders make before implementing gamification in employee advocacy?

Before implementing gamification and rewards, B2B marketing leaders must consider if incentives align with the program's core objective of cultivating thought leadership. It's crucial to evaluate whether proposed rewards can universally motivate all advocates and avoid a scenario where the 'prize' overshadows the intrinsic value of becoming an industry expert.

What is the true ROI of a well-executed B2B employee advocacy program?

The true ROI of a well-executed B2B employee advocacy program extends beyond simple social metrics. It encompasses enhancing operational efficiency, driving insightful decision-making, increasing customer delight, and ultimately amplifying the brand's reach and credibility through the authentic voices of its employees, as explained by Oktopost's Yara Malalane.

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