Sales and marketing unite [Podcast]

B2B Marketing Published: October 14, 2019
Sales and marketing unite [Podcast]

We’re very excited to share the new Oktopost podcast, B2B Marketing Now! In our first episode, Brett McNay, the Director of Enterprise Client Engagement at Bluewolf, an IBM Company, joins Jessica Stephens, Inbound Marketing Director at Oktopost to discuss sales and marketing. Subscribe wherever you listen to podcasts, as this is the first topic of a twice-monthly program. Next time we will be reviewing the power of video in B2B marketing.

https://radiopublic.com/b2b-marketing-now-WkXQ9Y

A few takeaways from Episode 1

“SDRs can be a key connection between sales and marketing.”

Many successful organizations have a blurred line between the two groups, having a few SDRs that actually roll up to marketing. Having that crossover is powerful. It creates greater revenue accountability for marketing and greater brand accountability for sales, overall helping the bottom line. Additionally, the feedback loop created by sales delivering insights gleaned from prospects to the marketing team facilitates stronger content. They encounter potential customers when they are still in the early discovery phase, which provides a lot of context. If the sales team is consistently getting the same objection or hearing a gap in the external awareness of the product, sharing that with marketing (and even product) to build better messaging.

“Delivery is the alpha and omega of business development.”

Sales professionals are no longer just following up on leads. It’s all about the customer experience now. Consumers are more well informed than ever before, which means sales needs to be as well. Often, a prospect will understand feature sets pretty well by the time they have a discovery call. Or, worse yet, they think they know everything about the products they are evaluating. This being the case, especially the latter, sales teams should be prepared to deliver a full education in some cases. Salespeople becoming thought leaders can be critical in a crowded market (most are), it can no longer just be a feature or pricing competition. Marketing needs to help prepare the sales team for these interactions, arming them with more than the traditional sales enablement pieces.

Quote here shared by Brett, from the book “How Clients Buy

“ABM is fluffy”

ABM is an effective marketing strategy, not a tool. It is a heavy buzzword right now, and there are dozens of tools on the market to enable teams to more easily execute an account-based marketing plan. The tools are not ABM. Programming requires a huge commitment from both sales and marketing. It completely changes success metrics, which is a hard change to make for most teams. Traditional sales strategy is not an easy thing to change. A less drastic alternative discussed is the “double funnel” concept from TOPO.

“Walking videos on LinkedIn”

Sales professionals love videos on LinkedIn. It goes hand in hand with the idea of sales sharpening their thought leadership skills. The individual’s brand developed through videos or podcasts can have a positive impact on deals won, and not just for social selling. Marketing should embrace this, making sure videos contain captions and upcycling them into the company’s content plan. A great thing to build into an employee advocacy program.

Frequently Asked Questions

How do Sales Development Representatives (SDRs) foster better alignment between B2B sales and marketing?

SDRs can significantly improve sales and marketing alignment by acting as a crucial connection point. When some SDRs report to marketing, it creates a powerful crossover, fostering greater revenue accountability for marketing and brand accountability for sales. This setup also facilitates a vital feedback loop, enabling sales to deliver prospect insights to marketing for stronger, more context-aware content development, especially concerning early discovery phase feedback or common objections.

Why is continuous customer education vital for B2B sales success in today's informed market?

In today's market, B2B prospects are highly informed, often understanding product features before a discovery call. Sales professionals must evolve beyond just following up on leads to becoming educators and thought leaders. This approach is critical in crowded markets where differentiation can no longer be solely based on features or pricing. Marketing plays a key role by arming sales teams with comprehensive resources beyond traditional enablement, ensuring they can deliver a full education and exceptional customer experience.

What is the fundamental difference between Account-Based Marketing (ABM) and ABM tools in B2B strategy?

Account-Based Marketing (ABM) is fundamentally an effective marketing strategy, not merely a tool. While there are many tools available to facilitate ABM execution, the strategy itself requires a significant commitment from both sales and marketing teams. It necessitates a complete shift in success metrics and traditional sales strategy, which can be challenging for organizations. ABM is a strategic programming approach that demands deep integration and a unified approach, rather than just implementing software.

How can B2B sales professionals leverage LinkedIn videos to build thought leadership and influence deals?

B2B sales professionals can effectively use LinkedIn videos to cultivate their personal brand and thought leadership, which directly impacts deal acquisition. Creating videos or podcasts establishes individual credibility beyond traditional social selling. Marketing departments should support this by ensuring videos are captioned and integrated into the company’s broader content plan, potentially becoming a key component of an employee advocacy program to amplify reach and impact.

What role does employee advocacy play in strengthening B2B content strategies and sales outcomes?

Employee advocacy is a powerful strategy for B2B organizations to enhance content reach and improve sales outcomes. By empowering sales professionals and other employees to share valuable content, like thought leadership videos or podcasts on platforms like LinkedIn, it amplifies the company's message through trusted individual voices. This approach not only builds personal brands but also integrates valuable employee-generated content into the company’s official content plan, creating a more authentic and impactful connection with prospects and supporting deal closures.

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