Natalie Binns on who should own social media at a B2B company

Radically Transparent Published: December 16, 2021
Natalie Binns on who should own social media at a B2B company

Natalie Binns, VP Marketing at Oktopost takes the hot seat on who should own social media at a B2B company.

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Meet Natalie Binns

Natalie is a marketing leader with over 20 years of experience in the B2B technology industry. Her experience includes marketing leadership roles at start-ups and high-growth companies such as Instart (later acquired by Akamai), Sauce Labs and Centrify (later acquired by Thycotic), and CA Technologies.

With a history of helping businesses drive exponential hyper-growth through global demand generation, programmatic, and ABM strategies, she brings a strong understanding of the challenges B2B marketers face to the marketing strategy table.

Episode summary

In most B2B organizations, social media activity is the responsibility of the marketing team. But should it be? Social media is a critical engagement channel for almost every department from HR to Customer Service, Events and PR/Communications, and more. Oftentimes, not all content requests for social are marketing-related. The question becomes: where exactly should social media sit in a B2B organization?

In this high-energy episode, host Jennifer Gutman of Oktopost challenges the VP of Marketing of Oktopost, Natalie Binns, on who should own social media at a B2B company, and how multiple teams can work together to achieve social media goals that impact the company.

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Radically Transparent is a podcast geared towards the modern-day B2B marketer. Host Jennifer Gutman and her guests are a mixture of renowned marketing and sales leaders from B2B marketing organizations around the globe.

Each episode shines a light on the inner workings of B2B leadership– including what keeps successful CEOs, CMOs, VPs, and social media teams up at night, professionally. The conversations are real, raw, and authentic all while revealing to listeners the unfiltered, not-so-known truths of today’s most interesting marketers.

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Frequently Asked Questions

Who should own social media in a B2B organization?

While social media activity is often traditionally assigned to the marketing team, the blog post suggests a more nuanced approach. It highlights that social media is a critical engagement channel for various B2B departments, including HR, Customer Service, Events, and PR/Communications, implying that ownership should be collaborative to achieve company-wide goals.

How can multiple B2B departments effectively collaborate on social media?

The episode explores how different teams can work together to achieve social media goals that impact the entire company. By acknowledging that not all content requests for social are marketing-related, organizations can foster a collaborative environment where departments like HR, Customer Service, Events, and PR contribute to a unified social media strategy, aligning diverse objectives.

What are the primary social media challenges for B2B marketers?

A significant challenge B2B marketers face is managing social media content requests that originate from various departments and are not always solely marketing-related. This necessitates a strategic approach to integrate diverse departmental needs and goals into the overall social media strategy.

Why is social media considered a critical channel for various B2B departments beyond marketing?

Social media is deemed critical because it serves as an essential engagement channel for almost every B2B department. This includes HR for talent acquisition, Customer Service for client interaction, Events for promotion and outreach, and PR/Communications for brand messaging and reputation management, demonstrating its broad organizational impact.

How does social media contribute to overall company goals in a B2B context?

Social media significantly contributes to company goals by serving as a central engagement channel for various departments. When multiple teams like HR, Customer Service, Events, and PR/Communications leverage social media effectively, it helps drive broader objectives such as enhancing employer brand, improving customer satisfaction, boosting event visibility, and strengthening corporate reputation, ultimately supporting exponential business growth.

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