Finding your brand’s social voice with Claire Kennedy

Radically Transparent Published: May 27, 2021
Finding your brand’s social voice with Claire Kennedy

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Meet Forrester’s social media & advocacy manager

Claire Kennedy

Warm, passionate, and a little salty. Claire manages Forrester’s organic social media presence and built and currently runs the employee advocacy program.

She is also a founding member of Forrester’s Diversity & Inclusion Council and an advocate for mental health, anti-hustle culture, LGBTQ+, and DEI.

On the side, Claire teaches social selling and personal branding. Her goal is to teach everyone that who they are is important and their personal brand matters. You can find out more about her here.

Episode summary

How many times have you watched your brand engagements across social dip without any explanation as to why? What happens when what always increased engagement fails? How on Earth do you navigate THAT conversation with your stakeholders and what kind of plan do you put in place?

On this episode of the Radically Transparent podcast, brought to you by Oktopost, Claire Kennedy, Forrester’s Social Media and Advocacy Manager, reveals what it’s like to manage a brand’s online presence, produce great content and what to do when your social voice is failing to resonate with your audience.

With a true passion in connecting people to brands and finding news ways to interact, engage and advertise, Claire opens up about being the alignment bridge between marketing and sales.

She discloses the challenges of finding a brand’s social voice, how she battled with decreasing engagements and what she did to overcome a plummeting engagement rate.

Claire is the brand therapist you didn’t know you needed and this episode will have you re-thinking a successful approach to social in no-time!

Like what you heard?

Radically Transparent, is a podcast show geared towards the modern-day B2B marketer. Host Jennifer Gutman and her guests are a mixture of renowned marketing and sales leaders from B2B marketing organizations around the globe.

Each episode shines a light on the inner workings of B2B leadership– including what keeps successful CEOs, CMOs, VPs and social media teams up at night, professionally. The conversations are real, raw and authentic all while revealing to listeners the unfiltered, not-so-known truths of today’s most interesting marketers.

Quickly becoming one of Oktopost’s most popular original podcast shows on the internet, new episodes air every Thursday on Radically Transparent, a podcast channel, built for marketers, by marketers.

To keep up with the show everyone is talking about this year, subscribe to Radically Transparent for free wherever you listen to your favorite podcasts or catch us on Apple Podcasts, Spotify, YouTube and Oktopost on LinkedIn.

Or catch all episodes here.

 

Frequently Asked Questions

How can B2B marketers effectively address declining social media engagement?

When B2B social media engagement experiences a dip, it's crucial to re-evaluate your content strategy and brand voice. As highlighted by Forrester's Claire Kennedy, this involves understanding why current tactics might be failing, engaging in transparent discussions with stakeholders, and developing a strategic plan to refresh your approach, focusing on content that truly resonates with your professional audience.

What are the core challenges in defining a B2B brand's authentic social voice?

Defining an authentic social voice for a B2B brand can be a significant challenge, often resulting in difficulties connecting with the target audience. It requires acting as an alignment bridge between marketing and sales, deeply understanding your audience's needs, and continuously experimenting with new ways to interact and engage, ensuring your message consistently lands effectively.

How does employee advocacy enhance a B2B company's social media presence and credibility?

Employee advocacy is a powerful strategy for amplifying a B2B brand's online presence and building trust. Experts like Claire Kennedy emphasize how a well-structured employee advocacy program empowers team members to share valuable insights, brand content, and industry expertise, extending reach far beyond corporate channels and humanizing the brand's perception among professional peers.

What's the best approach for B2B social media managers when communicating low engagement to stakeholders?

When facing conversations with stakeholders about declining engagement, B2B social media managers should adopt a transparent and proactive approach. It's essential to articulate the reasons behind the dip, outline a clear plan for overcoming the challenges, and demonstrate a deep understanding of the path forward. This open communication builds confidence and secures support for your strategic adjustments.

Why is aligning marketing and sales efforts critical for B2B social media success?

Aligning marketing and sales efforts is crucial for B2B social media success because it ensures a cohesive brand message and leverages the strengths of both departments. As demonstrated by Claire Kennedy's experience, bridging these teams allows for a unified approach to content creation, audience engagement, and advertising, ultimately leading to more effective lead generation and a stronger, consistent brand presence.

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