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Senior Customer Success Manager

location icon Grand Rapids, MI
Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). 

Oktopost is searching for a self-motivated and proactive Senior Customer Success Manager to join the global CS team focusing on the US market. 

If you are a Senior Customer Success Manager experienced in SaaS companies and would like to take a step forward in your professional career, come join the Customer Success department at Oktopost! We are implementing and building CS best practices while creating value for our customers as their trusted advisors.
Responsibilities
  • Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs
  • Building meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and consult on their social strategies
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from Oktopost, utilize all of their licenses, and collaborate with other Oktopost stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs
  • Become the “voice of the customer”, working with the product team to adjust and build future features and help build Oktopost’s Product roadmap
Requirements
  • At least 5 years of experience working as a Customer Success Manager, preferably at a MarTech B2B SaaS company
  • Proven experience and success in growing a Book of Business of Enterprise accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders.
  • Excellent presentation, verbal, and writing skills - a must
  • Super organized, quick learner who works well under pressure and targets
  • Strong knowledge of Digital marketing - a plus

Can't find the position you're looking for?

We're always on the lookout for talented people to join Oktopost, feel free to send your resume to jobs@oktopost.com or drop us a line.

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