Social listening

Build a social listening program your business can act on

Monitor brand mentions, product conversations, competitor activity, and industry topics from one platform. Oktopost helps B2B marketing and communications teams turn social listening into insights that support better decisions.

Build a social listening program your business can act on

Trusted by B2B marketing and communications teams

Fujitsu logo, a B2B team using our social media publishing & employee advocacy platform
HCLTech logo
DKSH logo
monday.com logo, a SaaS company leveraging social media engagement.
Map of world
Programme setup

Build your listening programme around the conversations that matter to your business

A successful social listening programme starts with the right scope. Define the brands, products, competitors, and topics you want to monitor, then organise them into listening groups for marketing and leadership reporting. Oktopost then continuously monitors those conversations and delivers insights to the right teams, without rebuilding searches as priorities evolve.

Results from customers like yours

Verified outcomes from Oktopost customers.

10x

More social content shared

70%

Increase in organic social reach

100%

Increase in leads

B2B communications team reviewing brand sentiment data together on laptops
Brand monitoring

Your comms team catches brand sentiment shifts as they develop, not after they’ve spread

Oktopost monitors brand mentions in real time and flags sentiment shifts as they develop across LinkedIn and connected channels. When a topic gains negative momentum, your comms team sees it while there’s still a response window, not after the narrative has already set.

Daniel Klaus

“When we look at the last six months, Oktopost’s employee advocacy solution enabled our employees to share 10X more social content, generating a 70% increase in our organic social reach.”

Daniel Klaus
Daniel Klaus
Senior Manager of Global Digital Marketing, Fujitsu, Fujitsu
B2B marketer reviewing AI-surfaced social media conversations on a laptop
AI Signal Detection

AI helps your team focus on the conversations that matter most

As listening programs grow, so does the volume of information teams need to interpret. Oktopost uses AI to prioritize the conversations most relevant to your brand, products, competitors, and strategic topics, so marketing and communications teams spend less time filtering results and more time acting on what matters.

Each surfaced conversation carries a signal priority score, helping your team see what deserves attention first without manually reviewing the full volume. As your listening scope expands across new brands, products, or competitors, the same AI prioritization applies automatically, with no additional configuration required.

B2B marketing leader confidently reviewing a weekly social listening report
Insights reporting

Your CMO reads a structured listening briefing every Friday. Your team didn’t write it

Oktopost’s report delivers a structured briefing to leadership on a weekly or monthly cadence, in pipeline language, without anyone assembling it manually. The same programme configuration that runs your alerts generates the report your CMO reads on Friday morning.

B2B social media manager checking phone

Sentiment threshold alerts route to the right person the moment a topic shifts in tone

Oktopost’s configurable alerts trigger on sentiment thresholds, not just mention volume. When a specific topic shifts in tone, the right person receives the notification in real time, while there’s still enough lead time to shape the response before the situation moves.

Built for B2B buyers, not broadcast volume

Generic listening tools optimise for volume and reach across consumer channels. Oktopost is LinkedIn-first and CRM-integrated, so the signals it surfaces are relevant to B2B buying cycles, not background brand chatter.

Mention alerts

Real-time notifications when your brand, product names, or configured keywords appear across LinkedIn and connected channels.

LinkedIn listening

Bring LinkedIn brand mentions into your wider social listening programme so your team has a single place to monitor conversations across the channels that matter to your business.

Sentiment trending

Track how sentiment around your brand terms shifts over time, so a pattern is visible before it becomes a problem.

Share of voice

Understand how much of your category conversation your brand owns relative to competitors, measured across your configured topic set.

Salesforce integration

Connect listening signals to your CRM so a buyer conversation on LinkedIn can be linked to an open opportunity, not just logged as a mention.

Recurring report exports

Schedule listening briefings to go out automatically on a weekly or monthly cadence, formatted for leadership rather than for the team running the dashboard.

Turn social noise into real insight

See how to set up listening that surfaces the conversations worth acting on.

Frequently Asked Questions

How do I scope a social listening programme? Where do I start?

Start with four keyword groups: brand and product terms, the industry topics your buyers discuss on LinkedIn, competitor mentions, and crisis risk terms specific to your sector. Route alerts by signal type, then set a reporting cadence for leadership. That scope, configure, alert, report structure is what turns ad-hoc monitoring into a running programme.

How is Oktopost's social listening different from tools like Brandwatch or Meltwater?

Brandwatch, Meltwater, and Talkwalker are generally positioned around high-volume brand monitoring across consumer channels like X and Instagram. Oktopost's listening is LinkedIn-first and CRM-integrated instead, connecting a buyer signal directly to a Salesforce account or opportunity so B2B teams see which professionals are discussing their category, not just a mention count.

Can I set up alerts for my comms team separately from the general marketing view?

Yes. Oktopost lets you route different signal types to different teams from a single configuration, so marketing gets a weekly sentiment briefing while comms gets a real-time alert on a sentiment threshold. A VP Marketing can get a monthly strategic briefing while the PR Manager gets an immediate notification the moment a brand term spikes in negative sentiment.

How quickly can I get a listening programme running from scratch?

A first configuration (brand terms, product names, core topics, and initial alert routing) can be set up in a single working session, no specialist monitoring team required. The real work is scoping correctly beforehand: deciding which signals matter to marketing versus comms, and what alert thresholds fit your baseline mention volume.

Does social listening work differently for LinkedIn compared to other channels?

Yes, and the difference matters for B2B. A mention from a Director or VP in your target market carries more signal than a consumer post, but generic listening tools weight all channels by volume and bury it under noise from X or news sources. Oktopost treats LinkedIn as the primary channel.

How do listening insights connect to my Salesforce or CRM data?

Oktopost's Salesforce integration surfaces social signals directly in the CRM record for the relevant account or contact, so a prospect engaging with competitor content shows up alongside the deal instead of sitting in a social inbox. That means a Marketing Leader gets pipeline-relevant signal instead of a brand health report, and a Comms/PR Manager sees an account's mention spike in the same place sales tracks that relationship.

What does a weekly listening briefing from Oktopost actually look like?

A useful briefing leads with signals, not volume: a VP at a target account discussing a competitor, a sentiment shift in your category, a customer raising a feature gap. Oktopost's report exports let you configure which signal types appear and set a sharing cadence, so the briefing reaches leadership automatically, formatted to read in five minutes rather than requiring a dashboard walkthrough. Weekly cadence suits comms teams tracking brand risk; monthly suits marketing leaders tracking strategic signals.