How to add a human touch to B2B social media

Behind the Post Published: September 03, 2024
How to add a human touch to B2B social media

In this episode, Bella Rose Mortel shares how she’s successfully brought a human touch to B2B marketing at beehiiv and why it’s helping her grow their brand presence and build an engaged audience.

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Episode summary

“Trial and error is better than generic and safe. And if [a post] gets no engagement, it just means that nobody saw it. So as far as the world is concerned, nothing ever happened. No one even saw it flop.”

PSA: In B2B, social media isn’t just about business-to-business—it’s about human-to-human connections!

In this episode of Behind the Post, Bella Rose Mortel shares how she brings a human touch to B2B marketing at beehiiv. With an active presence on LinkedIn, X (formerly Twitter), YouTube, Instagram, TikTok, and Threads, she explains how beehiiv tailors its strategy for each platform, balancing product promotion, education, and engaging memes.

Humor plays a key role in beehiiv’s social strategy, and Bella Rose reveals how she weaves this into their content to foster deeper connections with the audience. One standout example? She donned a bee costume and created office parody videos that quickly became fan favorites.

In a conversation about humanizing B2B, the power of community management couldn’t be missed. Bella Rose highlights how responding to comments and engaging with followers can boost brand perception and online community strength.

But humanizing your brand goes beyond just social media posts. She also emphasizes the importance of employee advocacy, from the CEO’s online presence to the social media onboarding process she leads for new team members. At beehiiv, an active presence on social has become an essential part of company culture.

Tune in to hear how you can humanize your B2B brand and build a thriving online community through creative, authentic social strategies!

Hot topics:

  • Creative, out-of-the-box ideas that entertain their audience
  • How to build authentic relationships with your audience on social
  • Why your employees are your golden ticket to humanizing your strategy

Meet Bella

Bella Rose Mortel is a social media marketing professional based in Austin, Texas. With experience on the branded content team at Morning Brew and the growth marketing team at Workweek, she has developed strong expertise in social media strategy, community management, and content creation.

She’s currently the Social Media Strategist for beehiiv, a newsletter platform, where she is responsible for growing and managing an online community of over 80,000 followers across multiple social media platforms.

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Frequently Asked Questions

How can B2B brands effectively humanize their marketing strategy?

B2B brands can humanize their marketing by shifting from business-to-business to human-to-human connections. This involves using creative, authentic social strategies, incorporating humor into content, actively engaging with audiences through community management, and leveraging employee advocacy to build genuine relationships.

What is the role of social media in humanizing a B2B brand?

Social media is critical for humanizing a B2B brand by enabling direct engagement and authentic interaction. Brands can tailor content for each platform, use humor to entertain and connect, respond to comments, and encourage employee advocacy to foster a thriving online community and boost brand perception.

Why is employee advocacy important for B2B social media success?

Employee advocacy is a 'golden ticket' for humanizing B2B marketing. When team members, including leadership, maintain an active social presence, it extends the brand's reach, builds trust through authentic voices, and makes social media an essential part of the company culture.

How can B2B brands use humor effectively in their social media content?

B2B brands can effectively use humor by experimenting with creative, out-of-the-box ideas that entertain their audience. This could include office parody videos or relatable memes tailored to the industry, which help foster deeper connections and make the brand more approachable and memorable.

What are the benefits of strong community management for B2B brands?

Strong community management boosts B2B brand perception and strengthens online communities by actively responding to comments, engaging with followers, and fostering dialogue. This builds authentic relationships, demonstrates responsiveness, and turns an audience into an engaged and loyal community.

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